We recommend you to consume plenty of water before, during and after your treatment and use of the pool facilities to keep your body fully hydrated. A Spa experience can take a lot out of you!
To make full use of your visit we suggest you bring swimwear and rubber-soled flip-flops or slippers. If you would like to make use of the gym facilities during your visit please bring appropriate fitness attire, including gym shoes.
Allow 12 hours after any heat treatment before waxing and 72 hours after any cosmetic surgery procedures including botox or light peeling treatments.
The Spa at the Grand provide lockers to ensure all personal belongings are kept safe. However, we do not accept any liability for the loss or theft of any personal items and we suggest you leave items of value at home.
If you are paying with a Gift Voucher please bring your voucher with you. Please arrive 25 minutes prior to your spa experience. This will allow you time to check-in, fill out the necessary paperwork, change into your spa wear and familiarise yourself with the facilities and your therapist.
If you arrive less than 30 minutes late, your treatment may be reduced, but will still charged at the full price. If you are more than 30 minutes late your treatment may not be honoured but will still be charged at the full price. This will ensure that other guests are not inconvenienced.
We ask guests to turn off their mobile phones in order to escape the pressures of your day and out of respect to other guests.